Electrical & Gas Care · Caerphilly
Appliance repair across South Wales
Washing machine won't drain or spin? We'll fix it.
Our own engineers. Same-day or next-day where possible. In and out of warranty, all makes and models. Every repair guaranteed for 90 days.
Washing machine
Faults we fix every week- Won't drain or spin
- Leaking
- Won't start, or shows an error code
Gas Safe registered engineersRegistration number 596103- Which? Trusted Trader
- Rated Excellent on Google
- Our own employed engineersDBS checked, with manufacturer training
Official partners and authorised agents
Approved to repair the brands you own
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. We also work with Domestic & General, and we repair every other major make too.
See every brand we repair → Domestic & General customer? Raise your warranty claim direct with us →
Repairs
Every kitchen and laundry appliance
Gas and electric, built-in and freestanding. Choose yours to book a repair.
Washing machine repair
Won't spin or drain, leaks, error codes, door won't open.
Repair details →
Tumble dryer repair
Not heating, taking too long, drum won't turn, burning smell.
Repair details →
Oven repair
Not heating, fan and element faults, door and seal problems.
Repair details →
Hob repair
Gas and electric: rings not working, ignition clicking, loose controls.
Repair details →
Cooker repair
Range and freestanding cookers: hob, oven, grill and controls.
Repair details →
Cooker hood repair
Weak extraction, noisy fan, light and switch faults.
Repair details →
Fridge freezer repair
Not cooling, freezing up, leaking water, noisy compressor.
Repair details →
Dishwasher repair
Not draining, not cleaning, leaks, won't start.
Repair details →Find the fault
Tell us what it's doing
Pick your appliance and the symptom. You'll see the likely cause and what is safe to check before you call. It's a guide only: we confirm the fault when we see it.
1. Your appliance
2. What's it doing?
The people who turn up
Our own engineers, in your home
Trained in-house and by manufacturers, DBS checked, and equipped with the tools and common parts to fix most faults on the first visit.
- Gas Safe registered
- In-house training
- Manufacturer training
What happens next
From first call to fixed
Call or book online
Tell us the appliance, the make and what it's doing. You get a free quote.
An engineer comes to you
Our own engineers arrive with the tools and parts to fix most faults. Same-day or next-day where possible.
Fixed, ideally first visit
We aim to finish most repairs in one visit, and every repair is guaranteed for 90 days.
Meet the vans
Look out for the EGC van
Our engineers arrive in branded vans stocked with spare parts, so many repairs can be finished at your door. Look for the EGC logo, the Gas Safe badge and our phone number on the side.
- Spare parts on board
- Gas Safe registered
- Which? Trusted Trader
Where we work
Local to you across South Wales
Our head office is in Caerphilly Business Park. Tap a town to see the neighbourhoods we cover. Or see every area we cover.
Serving Cardiff, Newport, Swansea and Caerphilly, plus Swindon and Bristol, and everywhere in between.
Our home town and head office. Nelson, Machen, Llanbradach, Hengoed, Senghenydd, Rhymney.
Book a Caerphilly repairRoath, Cyncoed, Cathays, Rhiwbina, Radyr, Llandaff, Ely.
Book a Cardiff repairMaindee, Malpas, Pill, Rogerstone, Langstone, Magor.
Book a Newport repairLandore, Port Tennant, Mumbles, Morriston, Gorseinon and Penclawdd.
Book a Swansea repairOld Town, Stratton St Margaret, Highworth, Wroughton, Cricklade, Purton.
Book a Swindon repairClifton, Redland, Bishopston, Southville, Henleaze, Filton, Keynsham.
Book a Bristol repairCustomer reviews
What customers say on Google
Real reviews from our Google listing, shown with first name and initial.
I’ve used this company a number of times. Customer service is brilliant and I must mention Nikki. The engineers are always on time and carry out professional work. No hesitation in recommending them.
Can't fault EGC. They were very prompt at replying to my emails. Steve who came and fixed our oven was very friendly and efficient.
Friendly staff. Engineer turned up within time frame. Repair completed without mess and appliance tested before leaving. Would highly recommend this company. Another number for my contact list.
This team certainly knew how to sort out problems and got the job done promptly. I will certainly recommend them to others
The service I got was amazing - professional, friendly and incredible value for money. I would thoroughly recommend using the services of Electrical & Gas Care. They are now my go-to provider!!
An excellent service which was reasonable and efficient. I would definitely use this company again. Thank you for sorting out my oven!
I am so pleased with the service provided. My machine is working perfectly now. Technician Mike was thorough and thoughtful. The end test was particularly reassuring.
Amazing service and communication. My SMEG oven repair wasn’t straightforward. EGC didn’t give up and explored every avenue until it was working again. I can’t recommend enough…. Great team, exceptional service… thank you…
I’ve used EGC a couple of times now and the standard of work has always been excellent. Lloyd, one of their engineers, is very knowledgeable and professional but friendly as well so would highly recommend this company.
Repaired SMEG oven element. Excellent service, identified the fault, sourced the required parts and fitted same all within a short time frame. Great service.
I’m so pleased with the communication and the service received from EGC. I couldn’t have asked for anything to be done differently. Wes was great. Thank you.
Was recommended by a friend. They came out, diagnosed faulty gas cooker and returned once the part was in stock to repair. Would happily recommend and use again.
Alec came and fixed our washing machine machine under warranty from Hotpoint.He very good a credit to your company.Would have no hesitation in recommending you.
Really pleased. Engineer came on time and fixed the issue within 15 minutes. Really professional. Would highly recommend!!
Wayne was delightful. Very polite & talkative . His professionalism showed immediately. The problem was soon resolved. Thank you for such outstanding customer service Sean
Prompt reply to my enquiry. The diagnosis and repairs were carried out quickly and efficiently. I would recommend this company.
Jordan came today to repair my Smeg fridge-freezer. He arrived on time and quickly diagnosed the problem. He was very polite and professional and cleaned up the small amount of water that came out of the freezer. It's all working perfectly now. Thanks to Jordan and Liz in the office at EGC. 100% recommend this family run business for prompt service at a reasonable cost !!
Brilliant service by ECG. Went out of their way to complete a job that was past over to them from hotpoint. The engineer was very polite and helpful. Would 100% recommend them and would definitely use them for other repairs.
Speedy response to my appliance breakdown. Fixed labour cost, friendly and competent engineers. My oven is working again, time for cake!
Highly recommend this company, all the staff & Richard the engineer very helpful, we have already recommended them to a friend.
Very speedy and efficient. Would recommend and use again.
Very professional efficient and polite service
Arrived on time Very friendly Found and fixed problem
Repaired our washing machine, amazing service 👍
They arrived on time and repaired my cooker within 10 minutes
Lloyd is always very punctual, friendly and efficient.
Quick efficient service. Repaired my range in no time at all, thank you Wes, will recommend.....
Wayne the engineer was polite and professional, turning up on time and keeping us informed
Professional, helpful and on time. Very pleased with their work and will happily use them again.
Kept me informed of arrival time, friendly engineer who fixed my machine efficiently.
A very good job:- Promptly, expertly and politely carried out. Thanks.
Excellent service, explained issues, how it was fixed and addressed any tidying up too!
The most helpful and obliging young man. A delight to have here repairing my fridge/freezer. Would use again!!
Mike the engineer's punctuality, friendliness, and professionalism were commendable.
Excellent service on time engineer very polite
Brilliant guy ( Wayne ) Top man. Knew exactly what he was about! Very professional. On time & very positive.
The receptionists were helpfully, caring and brilliant. The engineer, Lee, was superb.
The engineer was polite and explained everything in detail what he was doing in respect to repairing my washer/ dryer
The gentleman were polite friendly and courteous. My oven was fixed quickly. Very happy with the service
Prices and guarantee
What a repair costs
Customers ask about price first, so here it is. Call for a quote on your appliance.
Free quote
£0Call us with the appliance, the make and the fault, and we'll quote before booking a visit.
Repairs from
£70 + VATThe price depends on the appliance and the fault. Ask us for a quote.
Repair guarantee
90 daysEvery repair we complete is guaranteed for 90 days.
Makes we repair
All makes and models
These are just some of the makes we repair. Tell us yours when you book.
Repair advice
Before you call: help from our engineers
Plain-English guides to the faults we see most often, and what is safe to check yourself.
Hob Problems: How to Identify and Fix Common Faults (Gas, Electric and Induction)
Gas hob won't light, keeps clicking, or a ring has stopped heating? What causes it, what is safe to check, and when to call an engineer.
Read the advice →
Oven Taking Ages to Heat Up? Causes and Quick Fixes
A slow-to-heat oven usually has a simple cause: a tired element, a worn door seal or a thermostat that is out. Here is how to tell.
Read the advice →
Freezer Not Freezing? Causes, Quick Checks and When to Call
Freezer not freezing? Start with the settings, door seal and airflow, then find out which faults need an engineer.
Read the advice →Questions
Appliance repair in South Wales: your questions
How much does an appliance repair cost?
Repairs start from £70 + VAT. The price depends on the appliance, the make and the fault, so call us on 029 2088 5355 with the details and we will give you a quote before we book a visit.
How quickly can an engineer come to my home?
We offer same-day and next-day repairs where possible, depending on availability. Call us and we will tell you the earliest visit we can offer.
Can I raise a Domestic & General warranty claim direct with you?
Yes. If you hold a Domestic & General plan, you can raise your warranty claim direct with us. Call 029 2088 5355 or send the online booking form with your plan details, and our team will raise the claim on your behalf. See our warranty page for more.
Do you repair appliances that are still under warranty?
We repair both in-warranty and out-of-warranty appliances. Domestic & General plan holders can raise their claim direct with us. For any other warranty, check the warranty terms before arranging a repair. See our warranty page for more.
Which makes do you repair?
We repair all makes and models, including AEG, Beko, Bosch, Hotpoint, LG, Miele, Samsung, Siemens, Smeg, Whirlpool and Zanussi. Tell us your make and model when you book.
Is the repair guaranteed?
Yes. Every repair we complete is guaranteed for 90 days.
Are your engineers Gas Safe registered?
Yes. Electrical & Gas Care is Gas Safe registered, registration number 596103. Our engineers are our own employees, DBS checked and trained in-house and by manufacturers.
Which areas do you cover?
Our engineers cover South Wales, including Cardiff, Newport, Swansea and Caerphilly and everywhere in between, and we also cover Swindon and Bristol in England. That is the CF, NP, SA1 to SA18, SN and BS postcode areas, from our head office in Caerphilly Business Park. Call us if you are not sure we cover your street.
Is it worth repairing my appliance or should I replace it?
It depends on the age of the appliance, the make and what has failed. Ask us for a quote first, then compare it with the cost of a new one. Our guide to repair or replace has some rules of thumb.
Book a repair
Tell us what's wrong
Send the details and we'll come back to you with a quote and a visit time. For the fastest answer, call.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS