Repair advice from our engineers
Plain-English guides to the faults we see most often: what causes them, what is safe to check yourself and when to call an engineer.
Hob Problems: How to Identify and Fix Common Faults (Gas, Electric and Induction)
Gas hob won't light, keeps clicking, or a ring has stopped heating? What causes it, what is safe to check, and when to call an engineer.
Oven Taking Ages to Heat Up? Causes and Quick Fixes
A slow-to-heat oven usually has a simple cause: a tired element, a worn door seal or a thermostat that is out. Here is how to tell.
Freezer Repairs: Troubleshoot, Fix and Prevent Common Problems
Noisy, icy or not cold enough? The common freezer faults, what you can safely check, and when to call an engineer.
Freezer Not Freezing? Causes, Quick Checks and When to Call
Freezer not freezing? Start with the settings, door seal and airflow, then find out which faults need an engineer.
Washing Machine Smells? How to Clean It and Stop the Odours Coming Back
A smelly washing machine is usually mould and residue in the seal, drawer and filter. Here is how to deep clean it and keep it fresh.
Washing Machine Troubleshooting: Noises, Leaks, Won't Spin or Drain
Banging, leaking, won't spin or won't drain? What causes each fault, what is safe to check and when to call us.
Dishwasher Not Draining or Not Cleaning? Causes and Fixes
Standing water or dirty dishes? Usually it is a blocked filter or spray arm. Here is how to check and when to call us.
Gas Cooker and Hob Safety: Warning Signs and Annual Checks
The warning signs of an unsafe gas cooker or hob, why an annual check matters and what to do if you smell gas.
Gas Hob Won't Light or Keeps Clicking: Causes and What to Do
Gas hob clicking but not lighting? Usually it is a damp or dirty burner cap. Here are the safe checks and the faults that need an engineer.
Repair or Replace Your Appliance? How to Decide
A practical way to decide between repair and replacement, based on age, the type of fault and the cost of the repair.
Tumble Dryer Not Heating or Taking Too Long to Dry? Causes and Fixes
Dryer not heating or taking forever? Start with the filter, vents and load, then see which faults need an engineer.
Cooker Basics: 5 Essential Tips for a Clean and Efficient Cooker
Five simple habits to keep your cooker clean, efficient and safe, plus the signs it needs a check.
Fridge Freezer Basics: 5 Essential Tips for a Clean, Efficient Appliance
Five easy habits that keep a fridge freezer clean, cold and efficient for longer.
Washing Machine Basics: 5 Essential Cleaning Tips for Longevity
Five quick cleaning jobs that keep a washing machine fresh, efficient and trouble-free.
Dishwasher Basics: 5 Essential Cleaning and Maintenance Tips
Five simple jobs that keep a dishwasher cleaning well: the filter, spray arms, seal, a hot wash and sensible loading.
Oven Basics: 5 Essential Steps for a Sparkling Clean Oven
Five steps to a clean, safe and efficient oven, from wiping spills to cleaning racks and the door.
The Hidden Dangers of DIY Appliance Repair
Gas, mains electricity and water make some appliance jobs risky. What you can safely check yourself, and what to leave to an engineer.
Tumble Dryer Basics: 5 Essential Tips for Efficiency and Safety
Five simple habits that keep a tumble dryer safe, efficient and quick, starting with the filter.
5 Ways to Keep Your Washing Machine Efficient and Problem-Free
Five habits that keep a washing machine running well for longer, and the warning signs that it needs an engineer.
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Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS
